Questions, answered

MyAgenix uses AI to guide your consultation and match you to well-studied cosmetic ingredients. It’s guidance to help you choose products, not a medical service, and it doesn’t diagnose or treat anything.

Before the camera opens, we tell you exactly what we will do and ask you to agree. If you don’t, nothing is taken. The three photos are used only to prepare your cosmetic suggestions: Anthropic’s Claude AI analyses them for us, and they are never used to train AI models. They are stored securely in the UK/EU and private to your account. You can delete them at any time. Closing your account removes them immediately, or email us and we’ll remove them for you.

No. MyAgenix offers cosmetic product guidance only. It doesn’t diagnose, treat or cure any condition. If you have a skin concern that needs medical attention, please see a healthcare professional.

Some product links may earn us a commission, at no extra cost to you. This never influences which products we recommend. Recommendations are based on how well a product fits you, the evidence behind its ingredients, and your budget.

Yes. Popular products across the brands you’ll find on the high street, at a range of price points, with links to buy online or the option to scan a product on the shelf in-store and see how it fits you.

A few minutes. You take three photos, then answer a short set of questions while they’re being read, so the waiting and the questions happen at the same time. Your report is there at the end.

Yes. Your consultation, routine and photos are private to you, so you sign up with your email address, verify it, and set a password. It also means you can come back to your report and add a new consultation later.

There’s nothing to download and no app store involved. On a phone you add MyAgenix to your home screen in three taps, and it then opens full-screen with its own icon, like any other app. The step-by-step for iPhone and Android is on the home page, under “Take MyAgenix with you”.